We are here to help
Contact & Complaints
Most questions about an order are answered fastest on the phone. For anything that needs a record, send us a message below or email us with your order number.
Customer care
+880 1914 965811
Fastest for anything about a live order
support@jayaza.com
Include your JZ- order number
Question about an order
Check the order status first. It answers most questions immediately, including where your order is in the delivery process.
Raising a complaint
- 1Contact customer care. Share your order number. We aim to acknowledge your complaint within 1 business day.
- 2Ask for escalation. If it is not resolved, ask for it to be escalated to a supervisor. We aim to respond within 3 business days.
- 3Consumer rights authority. If you remain unsatisfied, you may approach the Directorate of National Consumer Rights Protection under the Consumer Rights Protection Act, 2009.
Send a message
Write to our team
Tell us what you need and we will call or email you back. For a live order, include your JZ- order number.
Your message will reference package WD-01.