Delivery Policy

We deliver to all 8 divisions of Bangladesh through our own delivery network and approved partners. A small number of remote areas may be unavailable, or may take longer than the estimates below. Availability for your address is confirmed at checkout.

• Inside Dhaka city — [1 to 2 business days].
• Other divisional cities — [2 to 3 business days].
• District and upazila addresses — [3 to 5 business days].
• Bulk and wholesale consignments — arranged with you after the order is confirmed.

Timelines start when the seller dispatches the item, not when the order is placed. They exclude Fridays, government holidays, and periods affected by weather, strikes or other events outside our control.

The delivery charge for your order is calculated at checkout based on the destination and the order value. Orders above the free-delivery threshold shown in your cart are delivered at no charge. Heavy, oversized and wholesale consignments may carry a surcharge, which is always shown before you pay.

Every order gets an order number beginning JZ-. You can follow its progress from Track Order or from My Account, and we send status updates by SMS.

• Please keep the exact amount ready — riders may not carry change for large notes.
• Cash on delivery may be unavailable for some items, locations or high-value orders.
• You may inspect the parcel for visible damage before paying. Opening and testing the product is covered by the Return & Refund Policy rather than at the door.

Our rider will attempt delivery [up to 3 times]. Please make sure the contact number on the order can be reached. If all attempts fail, the parcel is returned to the seller.

• For a prepaid order, we refund the item value under the Return & Refund Policy.
• For repeated refusals of cash on delivery orders, we may restrict that payment method on the account.

If your parcel arrives damaged or an item is missing, raise it within [48 hours] of delivery through Contact & Complaints with photographs. We investigate with the rider and the seller and resolve it under the Return & Refund Policy.

Items from different sellers may be dispatched and delivered separately, and may arrive on different days. You are charged delivery once per order as shown at checkout.